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Slide 17 of 24

Consistency

Consistency lowers mental load

  • Use the same action verb for the same action.
  • Use the same noun for the same object.
  • Change words only when the meaning changes.
Weak versus strong

Verb

Weak

Save, Store, Add, Keep for the same action

Strong

Save recommendation, Save changes

Object

Weak

Recommendation, item, product, match randomly

Strong

Recommendation everywhere

State

Weak

Stored, Uploading, Error

Strong

Saved, Saving, Could not save