KLD Institute
Menu
Course mapOpen study notes

Slide 4 of 24

Content design

Start with the user need

  • Start with who the user is and what they are trying to do.
  • Write the reason the copy exists before rewriting the copy.
  • If the user need is unclear, the words will drift into marketing, jargon, or internal language.
Prompt anatomy
As a...Who is trying to complete the task?
I need to...What do they need to understand, choose, enter, or complete?
So that...Why does the task matter now?