Plain language
Plain language is precision
- Use the words the user would use when looking for help.
- Keep one idea per sentence where possible.
- Explain necessary specialist terms the first time they appear.
Looks official
Internal, abstract, or technically correct but hard to act on.
- Commence verification
- Utilize credentials
- Eligibility determination pending
Helps action
Common, direct, and still accurate.
- Check your details
- Use your password
- We are checking if you can apply