Heuristics
Heuristics give critique vocabulary
- Heuristics help identify likely usability problems.
- They are broad rules of thumb, not laws.
- Context decides whether a violation is acceptable or risky.
Quality lens
StatusDoes the product show what happened?
MatchDoes it use the user language and mental model?
ControlCan the user undo, recover, and continue?
ConsistencyAre patterns consistent and recognizable?