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Slide 12 of 24

Errors

Error critique looks before and after failure

  • Prevent avoidable errors where possible.
  • When errors happen, say what went wrong in plain language.
  • The message should help the user continue.
Weak versus strong

Prevention

Weak

Let user fail silently.

Strong

Warn when removing the last shortlisted laptop.

Diagnosis

Weak

Something went wrong.

Strong

Tell the user why comparison cannot load.

Recovery

Weak

Dead end.

Strong

Offer retry, save later, or contact support.