Happy path
The happy path is only the beginning
- The happy path shows the ideal task completion.
- Real product behavior must handle hesitation, missing information, errors, and exits.
- A flow should include at least one recovery path.
Happy path
Everything works and the user understands immediately.
- See recommendations
- Compare
- Save
Real path
The product still supports the user when reality interrupts.
- No matches
- Data fails
- User changes mind