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Slide 13 of 24

Recovery

Recovery paths protect progress

  • A recovery path should explain what happened.
  • It should preserve user effort where possible.
  • It should offer a next action that actually helps.
Weak versus strong

No matches

Weak

Blank result area.

Strong

Explain why and let user adjust criteria.

Comparison fails

Weak

Lose the user path.

Strong

Keep shortlist saved and offer retry.

User exits

Weak

Silent abandonment.

Strong

Save progress or explain what will be lost.