Mental model
Use a loop, not a one-shot opinion
- Notice what is happening before you judge it.
- Name the user, task, interface, friction, and evidence.
- Ask AI or a person for another view, then choose a practical next step.
Practice sequence
- 1NoticeLook slowly. What is the person trying to do?
- 2NameUse a small vocabulary so the problem becomes discussable.
- 3AskInvite AI or a teammate to explain, challenge, or add options.
- 4ChoosePick the next improvement and explain the tradeoff.