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Slide 9 of 30

Action promise

A button is a promise

  • A primary action should clearly promise the next step.
  • The page must give enough context before asking the user to act.
  • Mobile prominence helps only if the action still has enough support.
Annotated GOV.UK Check if a vehicle is taxed page showing title, support text, friction, Start now button, and external service note.
Real reference with practice targets: title, support text, friction, action promise, and external-service note.GOV.UK, captured 2026-05-14.