Example: appointment rescheduling

Same screen, different context, different priorities.
Rescheduling is not only a calendar action.
It may involve anxiety, fees, availability, and confirmation.

First pass

A returning patient wants to move an appointment.

Task visible
User too broad
Context missing

Sharper framing

A returning patient, after a work conflict, wants to find the next available appointment without calling so they can avoid missing care or paying a fee.

Specific trigger
Clear task
Outcome explains risk