KLD Institute
Menu
Course mapOpen study notes

Slide 17 of 24

Recovery actions

Recovery is a product path

  • The user needs a next step after failure.
  • Retry is useful only if retry can work.
  • Undo and back paths reduce fear around action.
Quality lens
RetryTry the same action again when the condition may change.
UndoReverse a recent action safely.
EditChange the information that caused the problem.
Save draftSave progress before leaving or waiting.