Core idea
Every action creates an expectation
- A button label should say what happens next.
- A state should say what is happening now.
- A recovery message should say what went wrong and how to continue.
Prompt anatomy
PromisePay now, Save changes, Send message, Book appointment
FeedbackSaving, saved, failed, empty, disabled, selected
RecoveryFix this field, try again, edit details, go back