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Slide 13 of 24

Confirmation

Confirmation copy should protect attention

  • Do not ask the user to confirm every ordinary action.
  • Use confirmation when the action is destructive, costly, irreversible, or surprising.
  • The copy should name the consequence and the safe alternative.
Prompt anatomy
QuestionDelete shortlist?
ConsequenceThis removes all saved recommendations.
ChoiceCancel or Delete shortlist